Getting started with ActiveAge Allied Health is completely frictionless.

We offer 3 clear access pathways: private families can contact our client care team directly via phone or email, while Home Care Package (HCP) Case Managers, Support Coordinators, and NDIS Plan

Managers can utilize our secure, encrypted online referral portal.

Once our team recieves a referral:

• 24-48 Hour Turnaround: Every single referral or inquiry is triaged by a clinical coordinator within 24 to 48 business hours. We immediately verify funding availability and cross-reference package details to ensure there are no administrative delays.

• Funding & Compliance Check: We seamlessly interface with your specific funding model—whether it's the newly transitioned Commonwealth Support at Home program, legacy Home Care Packages, or NDIS allocation—ensuring all compliance boxes are checked before we even cross your doorstep.

• Perfect-Fit Therapist Matching: We don't just assign any therapist. We review the patient’s specific clinical needs (e.g., post-stroke rehab, complex neurological support, or general falls prevention) and match them with an AHPRA-registered physiotherapist who specializes precisely in that domain.

Our mobile physiotherapist travels directly to your home, eliminating the stress, physical toll, and logistical headache of clinic commutes.

This initial appointment is a comprehensive, holistic evaluation that forms the bedrock of our clinical relationship.

What We Evaluate During the Visit:

• Objective Physical Testing: We conduct standardized, evidence-based physical assessments tailored to older adults. This includes measuring joint range of motion, muscle strength, safe transfer capabilities, and conducting validated balance and gait tests (such as the Timed Up and Go or Berg Balance Scale).

• Environmental & Home Safety Audit: A vital component of in-home care is evaluating the living space itself. We assess environmental hazards—such as loose rugs, poor lighting, or tricky steps—and provide professional recommendations for assistive technology, mobility aids, or home modifications (like bathroom grab rails) to instantly minimize falls risk.

• Collaborative Goal Setting: We sit down with the patient, their family, and their care team to define meaningful, functional goals. Whether the target is safely walking down the driveway to grab the mail, confidently navigating stairs, or rebuilding strength after a total hip replacement, everything we do is anchored to what matters most to the patient.

Once we have all the information from the assessment, we deploy a highly customized, active therapy plan delivered right in the comfort of the living room. Therapy is dynamic, evidence-based, and continuously adapted to the individual’s physical progression.

The Pillars of Our Ongoing Care:

• Evidence-Based Active Therapy: Our sessions focus on functional movement retraining, targeted strength building, balance mastery, and neurological rehabilitation. We use portable, professional clinical equipment to ensure the care received at home matches or exceeds clinic standards.

• Transparent Clinical Reporting for Providers: We keep Case Managers and Support Coordinators completely informed without them having to chase us. We supply comprehensive initial assessment reports, routine progress timelines, and formal functional updates required for annual package reviews and funding justifications.

• Empowerment & Independent Management: We don't just treat; we educate. We prescribe easy-to-follow, safe home exercise programs for patients to perform between visits, empowering them and their families to actively maintain their physical gains and preserve long-term independence.